Privacy Policy

1. Introduction

ProiTV ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV streaming service.

We comply with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy applies to all users of our service, regardless of location.

2. Data Controller Information

ProiTV is the data controller responsible for your personal data.

3. Personal Data We Collect

We collect the following categories of personal data:

3.1 Information You Provide

• Account Information: Name, email address, username, password
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Contact Information: When you contact support, we collect your messages and correspondence
• Profile Data: Preferences, settings, language selection

3.2 Information Automatically Collected

• Device Information: Device type, operating system, browser type, device ID
• Usage Data: Viewing history, channels watched, content preferences, streaming quality
• Technical Data: IP address, connection speed, error logs, diagnostic data
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

3.3 Data from Third Parties

• Payment processors (transaction confirmations)
• Authentication providers (if you use social login)
• Analytics services (aggregated usage statistics)

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

4.1 Contractual Necessity

To provide our IPTV service, process payments, manage your subscription, and deliver customer support.

4.2 Consent

For marketing communications, non-essential cookies, and optional features. You can withdraw consent at any time.

4.3 Legitimate Interests

• Improving service quality and user experience
• Preventing fraud and ensuring security
• Analyzing usage patterns to enhance content offerings
• Maintaining and troubleshooting our systems

4.4 Legal Obligations

Complying with tax laws, responding to legal requests, and enforcing our Terms of Service.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• Service Delivery: Providing access to streaming content, managing subscriptions
• Account Management: Creating and maintaining your account, authentication
• Payment Processing: Billing, invoicing, and payment verification
• Customer Support: Responding to inquiries, resolving technical issues
• Service Improvement: Analyzing usage patterns, optimizing streaming quality
• Personalization: Recommending content based on viewing history
• Security: Detecting fraud, preventing unauthorized access
• Marketing: Sending promotional emails (with your consent)
• Legal Compliance: Meeting regulatory requirements, responding to legal requests

6. Data Sharing and Disclosure

We share your personal data only in the following circumstances:

6.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, etc.)
• Cloud hosting and data storage
• Customer support platforms
• Analytics and performance monitoring
• Email communication services

All service providers are contractually obligated to protect your data and comply with GDPR.

6.2 Legal Requirements

We may disclose your data when required by law, such as:

• Responding to court orders or legal processes
• Protecting our legal rights and property
• Investigating fraud or security incidents
• Complying with regulatory obligations

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

6.4 With Your Consent

We may share data for other purposes with your explicit consent.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the EU Commission
• Adequacy decisions for countries with equivalent data protection
• Privacy Shield certification (for US-based processors)
• Binding Corporate Rules (BCRs) where applicable

8. Data Retention

We retain your personal data only for as long as necessary:

• Active Accounts: Duration of your subscription plus 90 days
• Cancelled Accounts: Deleted within 30 days unless required for legal compliance
• Payment Records: 7 years for tax and accounting purposes
• Marketing Data: Until you unsubscribe or request deletion
• Legal Claims: Duration of statute of limitations

9. Your Privacy Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

9.1 Right to Access

Request a copy of all personal data we hold about you.

9.2 Right to Rectification

Correct inaccurate or incomplete personal data.

9.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data when it's no longer necessary or if you withdraw consent.

9.4 Right to Restriction

Limit how we process your data in certain circumstances.

9.5 Right to Data Portability

Receive your data in a structured, machine-readable format and transfer it to another provider.

9.6 Right to Object

Object to processing based on legitimate interests or for direct marketing.

9.7 Right to Withdraw Consent

Withdraw consent at any time for processing based on consent.

9.8 Right to Lodge a Complaint

File a complaint with your local data protection authority if you believe we've violated your rights.

To exercise your rights, contact us at: privacy@proitv.com

10. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Incident response and breach notification procedures
• Firewall protection and intrusion detection systems

In the event of a data breach affecting your rights, we will notify you and the relevant authorities within 72 hours as required by GDPR.

11. Cookies and Tracking Technologies

We use cookies to enhance your experience:

11.1 Essential Cookies

Required for basic service functionality (login, session management).

11.2 Performance Cookies

Help us understand how you use our service to improve performance.

11.3 Preference Cookies

Remember your settings and preferences.

11.4 Marketing Cookies

Used for targeted advertising (requires your consent).

You can manage cookie preferences in your browser settings or through our cookie consent banner.

12. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at privacy@proitv.com, and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via:

• Email notification to registered users
• Prominent notice on our website
• In-app notification

The "Last Updated" date at the top of this policy indicates when it was last revised.

14. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

15. Supervisory Authority

If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority:

EU Data Protection Authorities: Find your local authority