How Can We Help You?

Step 1: Choose a subscription plan that fits your needs

Step 2: Complete secure payment via our checkout

Step 3: Receive login credentials via email within 60 seconds

Step 4: Download our app or configure your device

Step 5: Login and start streaming instantly

Need help? Our 24/7 support team responds in under 5 minutes.

ProiTV works on virtually any device with internet connection:

• Smart TVs: Samsung, LG, Sony, Android TV, Fire TV
• Streaming Devices: Fire Stick, Roku, Apple TV, Chromecast
• Mobile: iPhone, iPad, Android phones and tablets
• Computers: Windows, Mac, Linux (via browser or app)
• Set-Top Boxes: MAG, Formuler, Dreamlink, Nvidia Shield

You can stream on up to 4 devices simultaneously (Premium/Ultimate plans).

Account activation is instant (within 60 seconds) after payment confirmation:

• Credit/Debit Card: Instant activation
• PayPal: Instant activation
• Cryptocurrency: 10-30 minutes (blockchain confirmation required)

You'll receive login credentials via email immediately after activation.

Recommended speeds for optimal streaming quality:

• SD Quality (480p): 3 Mbps minimum
• HD Quality (720p): 5 Mbps minimum
• Full HD (1080p): 10 Mbps minimum
• 4K Ultra HD: 25 Mbps minimum

Our Anti-Freeze™ technology optimizes streaming even on slower connections.

To upgrade or downgrade your plan:

1. Login to your account dashboard
2. Navigate to "Subscription" section
3. Select "Change Plan"
4. Choose your new plan (Basic, Premium, or Ultimate)
5. Confirm changes

Upgrades: Take effect immediately, prorated credit applied

Downgrades: Take effect at next billing cycle

We accept multiple secure payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Cryptocurrency: Bitcoin, Ethereum, USDT (via CoinGate)
• Bank Transfer: SEPA (European customers)

All payments are processed securely through PCI-DSS compliant processors.

You can cancel anytime with no penalties:

1. Login to your account dashboard
2. Go to "Subscription Management"
3. Click "Cancel Subscription"
4. Confirm cancellation

Important: You'll retain access until the end of your current billing period.

Reactivation: Simply purchase a new plan to reactivate your account.

Our refund policy:

• Within 14 days: 100% money-back guarantee (first subscription only)
• After 14 days: Pro-rated refunds for unresolved technical issues
• Renewals: Not eligible for refund

Contact refunds@proitv.com within 14 days to request a refund. Processing takes 1-2 business days.

To update payment details:

1. Login to your account
2. Navigate to "Billing Information"
3. Click "Update Payment Method"
4. Enter new card/payment details
5. Save changes

Changes take effect immediately and will be used for your next billing cycle.

Account sharing policy:

• Same Household: Yes, allowed within your home network
• Multiple Streams: Basic (1), Premium (2), Ultimate (4)
• Different Locations: Not permitted under Terms of Service
• Commercial Use: Strictly prohibited

We monitor for unusual activity to prevent account abuse.

Common causes and solutions:

1. Internet Speed

• Test your speed at fast.com (need 10+ Mbps for HD, 25+ for 4K)
• Close other apps/devices using bandwidth
• Connect via Ethernet cable instead of WiFi

2. Server Selection

• Try a different server in the app settings
• We have 50+ servers globally - some may be faster for your location

3. Device Issues

• Restart your device and router
• Clear app cache/data
• Update to latest app version

4. VPN Interference

• Disable VPN temporarily to test
• If using VPN, choose a server closer to you

Still buffering? Contact support - we resolve 87% of issues within 24 hours.

Quick troubleshooting steps:

Step 1: Restart

• Force close the app completely
• Restart your device
• Reopen the app

Step 2: Clear Cache

• Android: Settings → Apps → ProiTV → Clear Cache
• iOS: Delete and reinstall the app
• Fire Stick: Settings → Applications → Clear Data

Step 3: Update

• Check for app updates in your app store
• Update to the latest version

Step 4: Reinstall

• Uninstall the app completely
• Restart device
• Download fresh copy from official source

Login troubleshooting:

1. Check Credentials

• Verify username/email is spelled correctly
• Check password (case-sensitive)
• Look for activation email in spam/junk folder

2. Reset Password

• Click "Forgot Password" on login screen
• Check email for reset link (expires in 1 hour)
• Create new password

3. Account Status

• Verify subscription is active (check billing email)
• Ensure payment processed successfully
• Check for account suspension emails

4. Contact Support

If still unable to login, contact support@proitv.com with:

• Account email address
• Order number (from purchase confirmation)
• Error message screenshot

Troubleshooting steps:

1. Check Connection

• Verify internet connection is working
• Try opening a web page or other app
• Restart router if needed

2. Update Playlist

• In app settings, click "Refresh Playlist"
• Wait 30-60 seconds for update
• Restart app

3. Check Server Status

• Try switching to a different server
• Check status.proitv.com for known issues
• Contact support for server recommendations

Improve streaming quality:

1. Adjust Quality Settings

• In player, select quality manually (Auto, 4K, HD, SD)
• If auto-quality is too low, select HD or 4K manually

2. Check Internet Speed

• HD requires 10 Mbps minimum
• 4K requires 25 Mbps minimum
• Use wired connection for best quality

3. Device Compatibility

• Ensure device supports HD/4K playback
• Check HDMI cable supports 4K (HDMI 2.0+)
• Verify TV/monitor resolution settings

Fix EPG issues:

• In app settings, click "Update EPG"
• Wait 2-3 minutes for EPG to download
• Restart app after update completes
• Check that EPG is enabled in settings

EPG updates automatically every 24 hours. For channels without EPG data, the guide will show "No Information Available."

Live TV Channels: 60,000+ channels

• Sports: Premium sports from all countries
• Entertainment: Movies, series, reality TV
• News: International news networks
• Kids: Cartoons and family content
• International: Channels in 40+ languages

Video on Demand (VOD): 120,000+ titles

• Movies: Latest releases and classics
• TV Series: Complete seasons
• Documentaries
• Animation

Quality: SD, HD, Full HD, 4K Ultra HD

Languages: Multi-audio and subtitles available

Yes! We offer comprehensive sports coverage:

• Football/Soccer: Premier League, La Liga, Serie A, Bundesliga, Champions League, World Cup
• American Sports: NFL, NBA, MLB, NHL
• Combat Sports: UFC, Boxing, WWE
• Motorsports: F1, MotoGP, NASCAR
• Tennis: Grand Slams, ATP, WTA
• Other: Cricket, Rugby, Golf, and more

With Anti-Freeze™ technology, enjoy uninterrupted sports streaming even during peak events.

Yes! Catch-up TV available on select channels:

• Watch programs from the past 7 days
• Available on major channels
• Access via EPG - click on past programs

Note: Not all channels support catch-up. Availability depends on channel provider.

ProiTV does not offer cloud DVR or recording features. However:

• Most content is available on-demand in our VOD library
• Use catch-up feature to watch recent broadcasts
• Create a favorites list for easy access to your shows

Yes! Protect your children with built-in controls:

• PIN Protection: Lock adult content with 4-digit PIN
• Kids Mode: Safe browsing for children
• Channel Hiding: Hide specific channels from view
• Time Limits: Set viewing time restrictions

Access parental controls in Settings → Parental Control.

Help us resolve your issue faster by providing:

• Account email: The email used for registration
• Device information: Device type, model, OS version
• Error details: Screenshots, error messages, when it started
• Steps to reproduce: What you were doing when issue occurred
• Internet speed: Result from fast.com or speedtest.net